WHY IS MY BALM GRITTY AND LUMPY???

Balms made with Shea butter like our Healing Balm, can sometimes have a grainy texture. This is actually called "blooming".

Shea butter is made of differing combinations of saturated solid fats and unsaturated liquid fats. These fats each have different melting points. As the butter is exposed to temperature fluctuations, some of the fats melt and then re-crystallize at different rates which results in a sandy texture.

This happens when the balm is exposed to extreme temperature changes (like in your car or directly exposed to the elements). We recommend you keep your balm cool and at room temperature to avoid balm blooming.

If this happens to your balm, rest assured that your balm is still effective and safe to use! It is not 'off' so please don't be disappointed. There is no petrolatum, parabens, BHA, fragrance, and PEG compounds ever used in our products. We use organic products made with natural ingredients which is far better for your skin than synthetic ingredients - and better for the planet!