FAQs

YOU ASKED…WE ANSWERED!

Just like our products, we strive to be completely transparent in our process. That’s why we’ve taken the liberty of including some of the questions that our customers tend to ask us. Take a look below, and please reach out to us if anything is left unclear.

SHIPPING

We aim to ship all orders within 3 working days of the order being placed. ​Please be aware that we operate in small batches and products are often made to order to ensure quality. Standard UK mainland delivery is 3-5 days from despatch. Non mainland areas such as the Channel Islands, Isle of Man, Northern Ireland and the Scottish Isles may take longer. Shipping is provided by Royal Mail unless otherwise stated. 

RETURNS AND EXCHANGES

It is important that you check your order or items upon reciept and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Before attempting to return an order you will need to contact us at theholisticnurse@hotmail.com.​ If you are not completely satisfied with your product then please do get in touch say we can assist you with any issues you may have. ​We cannot accept any product returns that have been used. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligable for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Cost to return the product will be at the senders expense. ​

MY BALM IS GRAINY?

This can happen due to the ingredients used within the balm containing natural fats. When these experience temperature changes the fats melt and re-crystalise causing a grainy texture. Please be aware it does not change the effectiveness or safety properties of the balm. 

HOW TO PERFORM A PATCH TEST?

  1. Apply a small (no larger than a penny) amount of diluted essential oil to a baby’s leg or arm.

  2. Wait for 24 hours to see if there is a reaction.

  3. If a reaction occurs, discontinue use (a reaction would likely cause redness, inflammation, or be painful to the touch).

  4. Repeat 24 hours later as an allergic reaction often will not happen the first time an essential oil is used. If no reaction occurs, it’s likely safe to move forward with applying the essential oil.

WHAT IF I SUFFER SKIN IRRITATION OR AN ALLERGIC REACTION?

Fortunately, most people that use essential oils never experience any type of adverse reaction. However, some do and it is often associated with the use of undiluted essential oils. The most generally useful non-pharmaceutical way to soothe inflamed skin is with a preparation of oats/oatmeal.
Topical exposure to some essential oils may cause local skin reactions including irritation, allergic reaction, and photosensitization. All of these involve burning and redness of the skin, and may include itching, pain and hives (small blisters).

WHAT TO DO

  • DO NOT APPLY ESSENTIAL OILS!

  • Remove any contaminated clothing.

  • Wash the skin gently with (preferably unperfumed) soap and water for at least 10 minutes

  • Expose the skin to the air (but not to direct sunlight) to encourage evaporation of remaining essential oil.

  • Lukewarm oatmeal baths may help soothe reactions spread over large areas of skin.

  • Application of a simple barrier cream or cold compress.

  • If essential oils get into the eyes, reddening and watering of eye are likely to occur, and a child may rub their eyes. As soon as possible, flush the eye with copious amounts of water for 15-30 minutes. The reason this is better than oil is because you get a much better flushing action from water. It’s not about whether or not essential oils dissolve in water or oil, it’s about washing the oil off as soon as possible. After flushing, a drop of vegetable oil may be applied to the eye. Seek medical advice if irritation persists.

HOW LONG DOES IT TAKE TO ADMINISTER A TREATMENT?

IV nutrient drips often take around 30-45 minutes on average to administer. This follows a short 15 minute consultation ahead of your treatment to go through your medical history. IM injections have a 15 minute time slot allocated with initial consultation taking longer due to history taking. Ear syringing (if required) takes around 45-60 minutes depending on if one or both ears are treated post consultation.

HOW WILL I FEEL AFTER IV NUTRITION?

We do not make any medical diagnoses and our therapies are not intended to treat any medical condition. Our therapies are designed to restore balance to your body and help maintain wellness. Common symptoms that are noticed while the treatment is taking place or after the treatment: A cold sensation in the arm as the nutrient enters the bloodstream and this is rarely found to be intolerable. Feeling 'sleepy' during the treatment which is as a result of magnesium that acts as a muscle relaxer. Results or benefits vary for each client as our bodies are different. On average, clients tend to feel the effects directly while treatment is happening while others may feel it within 24-48 hours, benefits also vary depending on the treatment itself. 

HOW MANY TREATMENTS ARE TYPICALLY NEEDED?

This is dependent on the individual. Following your consultation, we will advise on the best wellness programme for you, including frequency of treatments and the ingredient level.

WHAT IS THE DIFFERENCE BETWEEN IVNT AND IM INJECTION?

With IVNT, the treatment is administered via the vein directly into the bloodstream so more nutrients are able to be delivered to the body with higher doses compared to an IM injection. With booster shots, it is a smaller dosage and it is in the muscle rather than in the vein.

ARE WALK-INS WELCOME AND WHAT AGE GROUP DO YOU ACCEPT?

No we do not accept walk-ins it is by appointment only due to IM injections and IV Therapy requiring prescriptions which need to be ordered on an individual basis. Simply click on Book and choose a time and date which suits you. You must be 16 years of age or older to receive an IM, IVNT or ear irrigation treatments.

DOES IVNT WORK?

When a deficiency is present in our body, we restore with supplementation to compensate. The human body absorbs 10-30% of the vitamins contained in oral pills due to the factors such as our gut health and the process it goes through. This is why IV nutrient therapy is recommended as a quick and effective wellness solution. If there are any underlying health conditions present, it may play a role in absorption rates of nutrients from food or oral supplements. Several factors affect our body's ability to absorb nutrients in the stomach such as age, metabolism, health status or lifestyle habits. Higher levels of nutrients in your bloodstream lead to greater uptake into cells, improving health and wellbeing.