Shipping Policy

We aim to ship all orders within 3 working days of the order being placed. Standard UK mainland delivery is 3-5 days from despatch. Shipping is provided by Royal Mail unless otherwise stated. 

Please be aware that we operate in small batches and products are often made to order to ensure quality. Non mainland areas such as the Channel Islands, Isle of Man, Northern Ireland and the Scottish Isles may take longer. 

International Shipping

Unfortunately, we do not at this time. Every country has exponentially raised their pricing in regards to customs, taxes, and enforcing new regulations post covid. They have made it nearly impossible to keep things affordable, and due to this we no longer ship internationally. We are sincerely sorry for any inconvenience this may cause.

Return Policy & Cancellations

If you need to cancel your order after it is placed, please contact holisticnurseUK.com ASAP. Most orders ship out within a few business days, so prompt contact is needed. If you contact us before your order has shipped, we will refund you in full and cancel your order. If you contact its after your order has been shipped, please mark the box “RETURN TO SENDER” and send the package back to us unopened. Once we have received your order, we will refund you minus shipping charges.

Returns & Exchanges

If a product is defective, please email us pictures of the product issue. If a product has broken or spilled during shipping, we require these pictures to be able to send your replacement product. We will ship out a replacement product as soon as possible. If there is any delay (i.e. product is out of stock), we will contact you to make arrangements or issue a refund.

If you have any issues with a product or have any questions about a product please email theholisticnurse@hotmail.com and we’ll be happy to help.